Privacy Policy

Last update: 29th June 2017

1. Introduction

1.1 Reality Gaming Ltd recognises that people who use the Company’s services value their privacy. This Privacy Policy details important information regarding the collection, use and disclosure of User Information collected from our Services. The Company provides this Privacy Policy to help you understand how your personal information is used by us. We are committed to the protection of your information security and are invested in providing you with a world class Information Security System compliant with ISO 27001 guidelines.

1.2 This Privacy Policy should be read in conjunction with our Terms and Conditions. By accessing the Service, you are consenting to the information collection and use practices described in this Privacy Policy. Your use of the Service and any personal information you provide through the Service remains subject to the terms of this Privacy Policy and our Terms and Conditions.

1.3 By submitting your information to us and/or by using our Services you accept and agree to the use of your personal information as set out in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.

1.4 If you have any questions, comments or complaints regarding this Privacy Policy, please contact Customer Support.

2. Information We Collect

2.1 The personal information which we collect when creating an Account generally includes:
2.1.1 Your full name;
2.1.2 Date of birth;
2.1.3 Email address;
2.1.4 Mobile number;
2.1.5 Player name;
2.1.6 PayPal, Apple Pay or credit/debit card billing information and transaction details;

2.2 Additional personal information that we collect from you generally may include:
2.2.1 Communications sent to us by you;
2.2.2 Additional records of correspondence between you and the Company;
2.2.3 Your entries to various competitions and promotions;
2.2.4 Your response to surveys or customer research that we may, from time to time, carry out;
2.2.5 Details of your visits to the Services including, but not limited to, traffic data, location data, logs, device identifiers, demographics and user interests in line with Google Analytics reporting and other applicable communication data;
2.2.6 Additional information that you provide to us by filling in forms while using our Services;
2.2.7 Any other information you submit to us when choosing to participate in various activities on the Service.

3. ID Verification

3.1 You must be 18 years of age or older to use our Services. In order to ensure that all of our players are 18 years of age or older, we use a third party age verification provider www.AgeChecked.com. AgeChecked.com verifies the following information:
3.1.1 Name;
3.1.2 Date of birth;
3.1.3 Address;

3.2  You may require further verification if AgeChecked.com is unable to verify you. In this case, we may require you to manually verify your age. In order to manually verify yourself, we will request the following:
3.2.1 Photograph of yourself;
3.2.2 Photographic identification document (passport, drivers licence or ID card)
3.2.3 Any other information that may be required to verify you in accordance with applicable laws and regulations.

4. Providing Accurate Information

4.1 By providing personal information, you represent to us that it is accurate and complete, and agree to promptly update the information as necessary to ensure that your personal information remains up to date.

4.2 We reserve the right to terminate your access to the Services if, for any reason, we suspect that you have provided inaccurate information.

5. How we use and store your personal information

5.1 We use your personal information to operate, maintain and provide you with our Services. We may use your personal information and data for the purposes of:
5.1.1 Processing transactions;
5.1.2 Managing account details;
5.1.3 Providing you with our range of Services, including all Games;
5.1.4 Processing and responding to enquiries;
5.1.5 Personalising your use of the Service;
5.1.6 Alerting you of new features, promotions and products, or certain third-party products or in which we think you will be interested;
5.1.7 Marketing and advertising purposes via third party ad networks and social media channels;
5.1.8 Conducting customer research, analyses and surveys;
5.1.9 Enforcing compliance with necessary legal and regulatory duties;
5.1.10 Investigating and protecting our Games as well as preventing cheating;
5.1.11 Generating and aggregating anonymous data reports;
5.1.12 Monitoring transactions for the purposes of preventing fraud and/or money laundering;
5.1.13 Verifying your identity;
5.1.14 Telephone calls to and from our Customer Support are recorded for training and security purposes.
5.1.15 We automatically collect certain aggregate information and analytical data related to your use of our Services. This may include the date and time of your visit, your mobile device, location and the features of our Services that you used.
5.1.16 We may anonymise or aggregate your personal information for business purposes,including for reporting and research.

6. Disclosure of Information

6.1 We may disclose your personal information to third party services, affiliated businesses or service providers who process your personal information on our behalf in providing the Service to you. This may include providing customer support and processing payments or withdrawals. Our agreements with these service providers limit the information they can use, process or hold and ensure they keep your personal information secure.

6.2 In the event that you win a prize or reach the leaderboard, we may use your personal information in connection with publicity purposes. This may include publishing your name, age, profile, avatar and game stats from previous contests.

6.3 Where you post personal information about yourself through our Service to public areas of our Service, you acknowledge and agree that this personal information will be publicly available.

6.4 Your username and profile will be publicly searchable.

6.5 When you participate in a contest, we may publish your username on a list of the contest participants.

6.6  We are entitled to share the information we hold on you which includes personal data, transaction history and gaming history with the regulator, and other bodies, including, but not limited to the policy. This is in order to investigate fraud, money laundering and to comply with our regulatory duties.

6.7 In order to comply with the Company’s legal and regulatory requirements, we will retain information for a period of time after closure of your account. All such information will be held in accordance with this Privacy Policy.

6.8 Your account information and certain personal information is transmitted to a third party service provider for the purpose of processing payments. If you choose to process payments using your Paypal account, your payments will be subject to Paypal’s terms of service.

6.9  Third parties, including but not limited to, Facebook and AdWords, may collect and receive information from our Services and use that information to provide measurement services and targeted adverts. For more information on the third party ad networks that may receive information please contact Customer Support.

7. Access to Information

7.1 You are entitled to access the information held about you. Your right of access can be exercised in accordance with the UK Data Protection Act 1998. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

8. Your Choices

8.1  The Company will process your personal information in accordance with this Privacy Policy, and as part of that the Company provides you with certain choices about how we process your personal information. These choices are set out below.

8.2 You can access and update certain personal information that the Company holds about you by contacting Customer Support.

8.3 You can unsubscribe to marketing emails by using the ‘unsubscribe’ feature in the communication or alternatively you can contact Customer Support.

8.4 You may choose to share information and your use of our Services on third party social networking platforms and other public forums. We are not responsible for the content placed on these sites and you should seek their Privacy Policy for more information. By sharing content on third party sites, you allow us to access and/or collect information from your third party account, or via any device identifiers or cookies placed on your device via the third party. We will share such information with the third party platform for their use as permitted by the terms of the agreement and your privacy setting with the third party platform.

9. Cookies

9.1 We may use cookies or other similar tools including, but not limited to, device identifiers within our Services to find user location. By using our Services you consent to the use of your device identifier, location and cookie information.

9.2 Log File Information: When you use our Service, our servers may automatically record certain information that your device sends whenever you visit any of our Services. These server logs may include information such as your web or app request, Internet Protocol (“IP”) address, browser type, browser language, referring/exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent of particular pages, the date and time of your request, and one or more cookies that may uniquely identify your browser.

9.3 Clear GIFS Information: When you use our Service, we may employ technology such as “clear GIFs” which are used to track the online usage patterns of our users. In addition, we may also use clear GIFs in HTML-based emails sent to our users to track which emails are opened by specific users.

9.4 We also use cookies, clear gifs, log file information, and mobile app information for purposes such as (a) remembering information so that you will not have to re-enter it during your visit or the next time you visit our Service; (b) providing custom, personalised content and information; (c) monitoring the effectiveness of our marketing campaigns; (d) monitoring aggregate metrics such as total number of visitors, pages viewed, etc.; and (e) tracking your entries, submissions and ranking in Games.

10. Information Security

10.1 We are committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure.

10.2 Whilst neither we, nor any other organisation, can guarantee the security of information processed online, we do have appropriate security measures in place to protect your personal information. For example, we store the personal information you provide on computer systems with limited access that are located in facilities to which access is limited.

10.3 We advise you to keep your mobile number and device secure and refrain from sharing it with others. You are responsible for maintaining the security of your password and mobile device. You are solely responsible for any and all activities that occur under your account.

10.4 We may have access to your account information and may use such account information to access your account for debugging, or other internal purposes.

10.5 In accordance with the Data Protection Act 1998 we are registered with the Information Commissioners Office and adhere to their code of practice.

11. Governing law and Policy Changes

11.1 This Privacy Policy is governed by the laws of England and Wales.

11.2 Each time you use our Services, the current version of the Privacy Policy will apply. Accordingly, when you use the Services, you should check the date of this Privacy Policy and review any changes since the last version. You agree by your continued participation in the Services that you accept any new or modified Terms. It is your responsibility to review the Privacy Policy for any changes or updates from the initial point of agreement.